Shipping policy
Instinct Time – Safe, Secure & Timely Delivery
At Instinct Time, we take great care in ensuring your handcrafted watch is packaged securely and shipped promptly. Every order is handled with precision so your timepiece reaches you safely and on time.
Made-to-Order Watches - Build Time
Many of our watches are built to order in Melbourne, Australia. These pieces are assembled individually after your order is placed.
- Build time: 7–14 business days before dispatch
- You will receive an email confirmation when your watch enters production, and a second notification when it ships
- Made-to-Order watches are clearly marked on their product page
- If you need your watch by a specific date, please contact us before ordering
Order Processing Time
- In-stock watches: processed and dispatched within 1 business day after payment confirmation
- Made-to-Order watches: please allow 7–14 business days for assembly before dispatch
- Orders placed on weekends or public holidays will be processed on the next business day
Shipping Locations
- We currently ship Australia-wide and to selected international destinations.
- If your location is not available at checkout, please contact us before placing your order.
Estimated Delivery Time
Delivery times may vary depending on your location:
- Australia: 3–5 business days
- International: 7–14 business days
Please note that delivery times are estimates and may be affected by customs processing, courier delays, or unforeseen circumstances.
Shipping Charges
- Shipping costs are calculated at checkout based on your location.
- Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.
Tracking Information
- All orders are shipped with tracking.
- You will receive a tracking number via email once your order has been dispatched.
Customs & Duties (International Orders)
- International shipments may be subject to customs inspections and fees.
- Instinct Time is not responsible for delays caused by customs clearance.
- Any customs duties or taxes imposed are the customer’s responsibility.
Lost or Delayed Shipments
- Instinct Time is not liable for delays caused by courier services once the item has been dispatched.
- If your package is delayed or appears lost, please contact the courier using your tracking number.
- If further assistance is needed, you may contact us.
Incorrect Address
- Please ensure your shipping address is accurate at checkout.
- Instinct Time is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- Any re-shipping costs will be the responsibility of the customer.
Contact Us
For any shipping-related questions, please contact us at:
instincttime.melbourne@gmail.com