Shipping policy

Instinct Time โ€“ Safe, Secure & Timely Delivery

At Instinct Time, we take great care in ensuring your handcrafted watch is packaged securely and shipped promptly. Every order is handled with precision so your timepiece reaches you safely and on time.

Order Processing Time

  • All orders are processed within 1โ€“3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email once your order has been shipped.

Shipping Locations

  • We currently ship Australia-wide and to selected international destinations.
  • If your location is not available at checkout, please contact us before placing your order.

Estimated Delivery Time

Delivery times may vary depending on your location:

  • Australia: 3โ€“7 business days
  • International: 7โ€“14 business days

Please note that delivery times are estimates and may be affected by customs processing, courier delays, or unforeseen circumstances.

Shipping Charges

  • Shipping costs are calculated at checkout based on your location.
  • Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.

Tracking Information

  • All orders are shipped with tracking.
  • You will receive a tracking number via email once your order has been dispatched.

Customs & Duties (International Orders)

  • International shipments may be subject to customs inspections and fees.
  • Instinct Time is not responsible for delays caused by customs clearance.
  • Any customs duties or taxes imposed are the customerโ€™s responsibility.

Lost or Delayed Shipments

  • Instinct Time is not liable for delays caused by courier services once the item has been dispatched.
  • If your package is delayed or appears lost, please contact the courier using your tracking number.
  • If further assistance is needed, you may contact us.

Incorrect Address

  • Please ensure your shipping address is accurate at checkout.
  • Instinct Time is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • Any re-shipping costs will be the responsibility of the customer.

Contact Us

For any shipping-related questions, please contact us at:
instincttime.melbourne@gmail.com