I wasn't sure about purchasing a watch here being an online independent but so glad I did.
Vincent was quick to reply to emails and set my mind at ease.
He helped me set up a custom watch and purchase order. Made it so easy.
He sent all the photos on time prior to despatch so I could ensure it was what I wanted.
The watch was even better in real life. He knocked it out of the park. It really pops on the wrist.
I loved the package on delivery, great presentation and was really surprised that it included tools to adjust the band.
Just a superlative class in customer service and engagement. Won't be the last watch I buy from here.
Great service, great price, amazing watch.

Was so very excited and really happy about Custom made watch l. I strongly recommend watch company if yiu ever wanted a custom made watch

Was thinking about a clone and decided i didn't want to pretend i had something i didn't.. this fit the bill perfectly quality familiar look with custom style that stands on its own. I had doubts about the feel look and weight in real life. But on delivery the quality feel of both the watch and jubilee bracelet are punching above their price point.
Also Vincent was great to deal with, accommodating custom applied decal and and other little changes.
Would recommend.

I recieved my Crimson Diver today & was very impressed with the watch.
Vincent presented the watch in a beautiful watch box & the watch itself I can't fault as it looks magnificent & the jubilee bracelet finishes it nicely.

Aesthetically, I’d rate this time piece 9.5 out of 10. The combination of the rose-gold case, horizontal brown dial and integrated bracelet looks very classy and expensive, especially on the wrist. It took me awhile to perfectly fit/adjust the strap on my wrist but it was fun. This is my 2nd watch from Vincent and his customer service never fails!

I purchased the vintage gold day date and its looks amazing. From my first enquiry to my purchase, Vincent responded with helpful information and photos to help me with my purchase decision. The watch looks and feels great on the wrist. A heavier weight bracelet option for an increased price would make it even better, but that's a personal view and obviously a price point decision. As it is, I would recommend it to anyone wanting a special looking watch at a very reasonable price. Very pleased and will be a repeat buyer in the future.

I recently received my custom watch from Vincent at Instinctive, and I couldn't be happier with both the experience and the finished product.
From the initial discussions through to the final build, Vincent was responsive, professional and genuinely passionate about his craft. Communication was excellent throughout, and the watch arrived exactly when promised.
The attention to detail, quality of assembly and overall presentation exceeded my expectations. It's refreshing to deal with someone who takes such pride in creating something unique rather than simply selling another off-the-shelf watch.
I did mention one small observation regarding the dial sitting slightly further back from the crystal than I personally prefer. To be clear, this is simply a design characteristic and not a fault with the watch. Vincent welcomed the feedback with genuine appreciation, which says a great deal about his commitment to continually improving his products.
If you're looking for a bespoke timepiece and enjoy supporting a talented independent watchmaker, I would highly recommend Instinctive. I'll be proudly wearing mine throughout my upcoming European trip and look forward to seeing what Vincent creates in the future.

The quality on the watch is incredible, i couldnt ask for better. Vincent is very professional, quick response time and the mastermind behind it all.

I purchased my first two watches & admittedly was a bit nervous of being scammed but Vincent replied very quickly to my emails & so I ordered.
Well the watches were beautiful & I wear them all the time. I have ordered another two watches which are at the post office ready for pick up.
Thanks Vincent

Bought two watches off Vincent. Very happy with the watches.
Vincent was also more than happy to amend the bracelet sizes for me without a fuss.

I have purchased 3 custom watches from Vincent now and they have all been amazing. Not only the actual product, but the service that Vincent provided throughout all the builds was remarkable. See the video below for how beauitful this watch turned out! I will be ordering more watches in the future to come from Vincent.

Absolutely love it. The dial looks even better in person and the attention to detail is spot on. I was also really impressed that it came with a toolkit, case, and a cleaning cloth. it genuinely felt like a complete package, not just a watch in a box. You can tell a lot of care goes into these.

Vincent is truly an artist with his watch builds. I ordered a custom rose gold 39mm seiko day-date with an ombre dial and I am blown away by the quality of it. It has an excellent weight to it and it feels like top quality. It catches the light in all the right places and I find myself just admiring it on my wrist throughout the day.

Vincent is amazing with communication and his attention to detail means that you're getting a watch that has genuinely been built with passion.

If you're on the fence about ordering a watch, then take this as a sign to place that order. You'll be so glad that you did. Thanks again Vincent.

Gosh- how can I make another genuine review like the first one I made earlier this year? Had my eyes on the Batman jubilee and of course the quality is second to none. Vincent has impeccable response time to his emails to answer any questions and he gets the watch shipped out in no time! Got my watch delivered in Sydney a couple days later and I’m truly happy (I got compliments thinking it was a Rolex on my wrist)

Arrived fast, beautifully packaged and the included sizing tool was a nice touch.