Refund policy

Instinct Time – Your Satisfaction Guaranteed

At Instinct Time, we stand by the quality of our handcrafted watches. Each timepiece is built with care and precision, and we want you to love your watch as much as we loved building it. That’s why we offer a 14-day satisfaction period and a 12-month warranty on all watches and their mechanical movements.

14-Day Satisfaction Guarantee

If for any reason you're not 100% satisfied with your watch, you may return it for an exchange or refund—no hard feelings! Just make sure your return meets the following criteria:

Eligibility Requirements:

  • Returns must be initiated within 14 days of delivery.

  • Watches must be in new, unworn, and resalable condition.

  • Protective films on the dial, case, and clasp must remain fully intact.
    Removal of protective films will void return eligibility.

  • Must include original packaging, warranty card, and accessories (tool kit, cloth, strap, etc.).

  • Watches that show signs of wear, damage, alteration, or misuse cannot be returned.

  • Custom orders, engraved dials, or modified logo dials are final sale and cannot be returned or refunded.

  • Limited to one return/exchange per order.

Important Notes:

  • Return shipping is at the customer’s expense unless the item is faulty or incorrect.

  • Instinct Time is not liable for items lost or damaged during return shipping.

  • No returns or refunds can be processed while the return is in transit.

  • We recommend using tracked and insured postage when returning.

Return Process:

  1. Email us at instincttime.melbourne@gmail.com with your order number, full name, and reason for return.

  2. Once approved, you’ll receive return instructions.

  3. Send the watch back with all original packaging and accessories.

  4. Refunds will be issued within 2–5 business days after we receive and inspect the returned item.

12-Month Warranty

We proudly offer a 12-month warranty covering each watch. This includes manufacturing defects in materials or workmanship.

Covered

Manufacturing defects affecting the watch or movement
Mechanical movement failure caused by a manufacturing fault
Defective components identified within the warranty period

Not Covered

Normal wear and tear
Cosmetic damage, accidental damage or misuse
Water damage outside the stated water resistance of the watch
Damage caused by modification, opening or third party repair
Magnetisation
Routine servicing, maintenance or lubrication
Movement regulation or adjustments to timekeeping accuracy resulting from normal use

Automatic Movement Accuracy

Mechanical watches can naturally gain or lose time during normal use. Accuracy can also be affected by wearing habits, position, magnetism and other environmental factors. Regulation, demagnetisation and routine servicing are considered maintenance and are not covered under the warranty unless inspection identifies an underlying manufacturing defect.

Warranty Terms:

  • Covers movement malfunctions and manufacturing faults.

  • Does not cover cosmetic wear, damage from misuse or accidents, water damage, or modifications.

  • Customer is responsible for return shipping to Instinct Time.

  • We will repair or replace defective items at no additional cost.


Exclusions:

  • Custom engraved or personalized watches.

  • Watches showing signs of abuse or tampering.

  • Final sale or discounted items marked "as-is".